Returns

We do hope that you will love your new shoes. However, should you need to return them for any reason please follow our simple no quibbles guidelines below:

  • Fill out the returns form enclosed in your shoe box and place in the box, stating whether you would like an exchange or refund.
  • Carefully pack up the shoes in their original box and a secure outer wrapper.
Contact us via our website for your free returns label to attach to your parcel, for returns from UK mainland and Northern Ireland. We use the My Hermes service for returns. Drop off your parcel off at any my Hermes Parcel Shop  located closest to you.
 
Please note if you are from the Republic of Ireland returns are via Royal Mail at your own expense. Royal Mail Standard delivery is adequate, ask for a proof of postage receipt in case your parcel goes missing as it is your responsibility until the shoes are received by our warehouse.
 

NO QUIBBLE RETURNS

Our no quibbles returns policy means that you can return your unwanted shoes for free (UK mainland and Northern Ireland) and the Republic of Ireland via Royal Mail, within 28 days of receipt for an exchange or refund for the cost of
the shoes. Providing they are in their original condition and repacked in their original box and the box is wrapped securely
with an outer wrapper.
 
Unfortunately, we cannot accept returned shoes once they have been worn or damaged.
 

FAULTY ITEMS AFTER WEAR

Should your shoes develop a genuine fault after wear please contact our customer service team thorough our contact us page on the website, to let them know of the problem.  We may be able to resolve the issue via e-mail without any need to return the shoes for inspection.
If it does become necessary for our quality control department to inspect the faulty shoes, our customer service team will advise accordingly.
If there is a genuine fault, we will offer you either an exchange for a new pair or a refund.

If you have any queries about the aWAVE shoes no quibbles returns policy please call us on the customer helpline number 0844 381 4548.

Our returns addresses are as follows:

Pod Logo  FOR POD SHOES return to:

aWAVE Shoes (Returns)
Jalco
Unit 7
Horbury Junction Industrial Estate
Calder Vale Road
Horbury
Wakefield
WF4 5ER

​  FOR DELICIOUS JUNCTION SHOES return to:

Delicious Junction Ltd
c/o Tec Pac Solutions Ltd
 
Unit 20 Arkwright Hill Farm Industrial Estate
Lutterworth Road, near Crosby
Leicester
LE9 1RH